Monday, June 29, 2009

DENNISON TECHNOLOGY GROUP PURCHASES IDEACOM MID-AMERICA SHORETEL DIVISION

FOR IMMEDIATE RELEASE


DENNISON TECHNOLOGY GROUP PURCHASES IDEACOM MID-AMERICA SHORETEL DIVISION

Dennison Technology Group announced Friday that it has purchased Ideacom Mid-America’s ShoreTel services division. Under the terms of the agreement, Dennison Technology Group purchased ShoreTel telecommunication assets and assumed certain liabilities of Ideacom Mid-America for an undisclosed purchase price.

This transaction expands Dennison Technology Group’s client base of ShoreTel VoIP clients in Minnesota and Wisconsin. Dennison Technology Group in partnership with IdeaCom will now be able to provide a comprehensive collection of integration applications designed to enhance the communications of small to medium sized businesses.
Dennison Technology Group has remained in the top of all dealers in the U.S. for its world class customer satisfaction rating. For additional information or to learn more about Dennison Technology Group please visit www.dennisontech.com .



About Dennison Technology Group

Dennison Technology Group has a unique offering, one that looks at an entire organization and how communications are managed-- internally, with suppliers, prospects and perhaps most importantly, with customers. Our analysis is focused on inspecting a business and its major cost centers. Our goal in this analysis is simple: to find areas of opportunity to help increase revenue, reduce costs and increase productivity.

While most of our competitors will address only approximately 20% of a business costs (communications) we look at ways to help in other areas as well including costs associated with facilities, materials, sales and marketing, administration, and personnel departments. Our applications have helped hundreds of companies in the U.S. address business issues that, before our analysis, were considered to be “fixed” and “a part of doing business” while, with our help, reductions of cost structure or improvements in efficiencies have made these businesses’ bottom line look more appealing every month!



"We are excited for the opportunity to expand our territory and customer base," said Troy Brevig, president. "This is a clear message that Dennison Technology Group is dedicated to the ShoreTel product and expansion into new markets. The alliance with IdeaCom Mid-America will benefit Dennison Technology groups customer base with expertise in systems integration, application development and direct support for customers in Wisconsin and Illinois.



About ShoreTel

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications systems. The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions. The ShoreTel system is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes.

About Ideacom Mid-America

Ideacom Mid-America is a major converged communications systems provider specializing in integrated Business System for Healthcare communications. Ideacom and CMA offer complete systems support, from consultation services to installation and ongoing systems support for acute care, long term care and assisted living healthcare facilities.

“Many new doors have opened for IdeaCom” said Joe Bob, owner of Ideacom Mid-America. “This transaction allows us to focus on our industry leading healthcare communication services and has added a large base of customers who have needs beyond basic integrations. The partnership of these companies will expand Dennison Technology’s reach into territories abandon by other ShoreTel dealers due to economic hardship.

Tuesday, October 21, 2008

ShoreTel Named "Best Overall VOIP Provider" for Fifth Year in a Row

ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications (UC) solutions, today announced that for the fifth year in a row ShoreTel has been named the Best Overall VOIP Provider in the Nemertes PilotHouse Awards for Unified Communications & Collaboration. The awards rated 24 VOIP vendors based entirely on the views and experiences of 426 customers.

ShoreTel won the Best Overall VOIP Provider award based on earning the highest average rating (4.22 out of 5) across all categories. ShoreTel was tops in:

  • Technology - covering underlying software, platforms, intelligence and standards compliance
  • Product Features - focusing on handset and switch capabilities. Customers like the architecture, built-in redundancy and ability to scale by stacking additional switches
  • Customer Service - focusing on response time, account service, RFP process, and warranty issues. Customers like that ShoreTel listens well to suggestions for upgrades and improvements
  • Value - focusing on "bang for the buck" - customers feel they received value for their expenditure. Customers like that the capital, implementation and operational costs are lower than competitors and that ShoreTel includes its Personal Call Manager desktop client with every license
  • Solution Experience - focusing on the ability to understand business requirements and craft solutions that meet customer needs
  • Ease of Installation and Troubleshooting
  • UC Vision - indicating the best plan and outlook for moving customers from VOIP to a full UC deployment
  • ShoreTel was also one of the top three rated vendors for integration capabilities, which tracks how well products integrate with third-party products and applications

"We're extremely pleased that Nemertes has provided an independent opportunity for our customers to express satisfaction with their ShoreTel UC systems," said Steve Timmerman, vice president of marketing, ShoreTel. "We understand the business and communications challenges our customers face, and we will continue to create the systems that meet their most exacting demands for high reliability, ease of deployment and use, and features that provide them with a competitive edge. We are especially proud that we have earned the top spot in Nemertes' evaluation for the fifth straight year."

The Nemertes report offered the following insights into ShoreTel and its customers.

Assessing Real Customer Experiences

"One key message from these findings is that biggest does not equate to best. Although Cisco, Avaya and Nortel have the largest market share, when evaluated across all industries and all sizes of companies, they do not score in the top three providers. This indicates market share among all sizes of companies may be more a function of marketing efforts rather than true customer experience. (It is important to note the top scores change when we segment the findings by industry and by segment size. …)"

A True Plug-and-Play Implementation

"ShoreTel's ease of installation has been a hallmark of its customer satisfaction. In fact, one of ShoreTel's highest scores (4.56) is for ease of installation and troubleshooting. Year after year, ShoreTel customers praise the product line, describing it as "true plug-and-play" implementation. Many initially had no intention to use ShoreTel, but VARs were able to do quick sales demonstrations in which they established a VOIP system in a matter of a few hours-and that impressed the prospective customers enough to buy the system. 'ShoreTel has very user-friendly, durable products,' says the telecom manager for a distribution company with 400 endpoints."

A Company That Listens

"ShoreTel customers of all sizes say the vendor is responsive to concerns or problems, and that it listens well to suggestions for upgrades and improvements. 'With ShoreTel, you don't get the run-around. They do what they say, when they say they will,' says the IT director for a non-profit agency with 200 endpoints."

System Value

"ShoreTel's customers also feel they get good value with ShoreTel's product line. The capital, implementation and operational costs are lower than most competitors.

Friday, August 22, 2008

Out goes Cisco, in comes ShoreTel VoIP for the City of Oakland

The City of Oakland, Calif., has been experiementing with unified communications for 10 years and installed a Cisco VoIP system in 2003 but that was swapped out for a Shoretel system. View this 4 minute video about why the city chose Shoretel, how the system integrates with the rest of the city's office infrastructure and why the system isn't used by the city's 911 emergency network.

Video: http://link.brightcove.com/services/link/bcpid1243511167/bctid1729344053